HEAD OF TECHNICAL SUPPORT (m/f/d)
- Sankt Johann im Pongau
- Fulltime
ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
With 360°-communication and control center solutions, we create safety in the field of public safety, industry and transport.
In the symbiosis of innovation, quality and state-of-the-art technology with sustainable benefits, we create highly available, innovative technical solutions for emergency call responding, resource management and alerting.
YOUR CONTRIBUTION
- You will take on the technical and organizational responsibility for a motivated 25-strong support team - including planning, management and further development.
- Together with the specialist departments, you will ensure that our customers' control center operations run smoothly.
- You will always maintain an overview, come up with fresh ideas for process optimization and provide impetus to sustainably increase customer satisfaction.
- You will continue to develop our technical support - with a focus on efficiency, quality and sustainability.
YOUR SKILLSET
- You have an education in information technology and several years of experience in a similar role - the perfect foundation for your next career step.
- ITIL service management processes, particularly in the areas of service operations and continuous service, are not new territory for you.
- As a leader, you will take on budget responsibility, manage the cost centers in your department and always keep an eye on target achievement.
- You conduct job interviews, support new colleagues during onboarding and actively pass on your expertise.
- You impress with empathy, strong communication skills and a pronounced customer and service orientation - even in challenging situations you remain confident.
- With your appreciative and proactive manner, you will quickly become an important pillar of the team.
- When you start, you will not only take on responsibility - you will also have a company car at your disposal.
YOUR PERSPECTIVE
- Meaningful work & innovation: Become part of a crisis-proof family company, support life-saving organizations and work with state-of-the-art technologies to make a joint contribution to the greater good.
- Community & diversity: Flat hierarchies, multicultural and dynamic teams as well as regular team activities and company events strengthen cohesion - we celebrate our successes together!
- Flexibility & team spirit: Flexitime and up to 2 home office days per week - we value the personal exchange within the team on site.
- Further development: Learn and grow with the eurofunk Academy, Tech.Talks and individual mentoring.
- Health & sustainability: Fitness offers and lunch, as well as company health promotion. EcoVadis-certified sustainability, CO₂ compensation and environmentally friendly mobility options.
- Accessibility: Free parking and perfect train connections
- Modern working environment: Enjoy modern premises and ergonomic office equipment, as well as well-thought-out spaces such as Workout.Zone and Game.Zone.
- Birgit Machatschek
- Head of Human Resources and Talent Center
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