EMPLOYEE CUSTOMER SUPPORT (m/f/d)
- St. Johann im Pongau
- Fulltime
ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
With 360°-communication and control center solutions, we create safety in the field of public safety, industry and transport.
In the symbiosis of innovation, quality and state-of-the-art technology with sustainable benefits, we create highly available, innovative technical solutions for emergency call responding, resource management and alerting.
YOUR CONTRIBUTION
- You are the central point of contact for all customer enquiries at the service desk.
- You receive fault reports and service requests, coordinate them and record them in a structured manner in the system.
- You coordinate enquiries and ensure that all relevant information is received internally.
- You will act as an internal information hub between customer service, service and technical support.
- You will keep track of open tickets and ensure that documentation is kept up to date.
- You will provide administrative and organisational support to the support team in their day-to-day work.
YOUR SKILLSET
- You are highly service-oriented and feel comfortable working in customer service.
- You enjoy telephone and written communication at the front desk.
- You have completed your training, ideally in a field related to office work, IT or organisation.
- IT affinity is welcome, but not a must.
- You work in a structured, solution-oriented and independent manner.
- You are communicative and have very good written and spoken German skills.
YOUR PERSPECTIVE
- Meaningful work & innovation: Become part of a crisis-proof family company, support life-saving organizations and work with state-of-the-art technologies to make a joint contribution to the greater good.
- Community & diversity: Flat hierarchies, multicultural and dynamic teams as well as regular team activities and company events strengthen cohesion - we celebrate our successes together!
- Flexibility & team spirit: Flexitime and up to 2 home office days per week - we value the personal exchange within the team on site.
- Further development: Learn and grow with the eurofunk Academy, Tech.Talks and individual mentoring.
- Health & sustainability: Fitness offers and lunch, as well as company health promotion. EcoVadis-certified sustainability, CO₂ compensation and environmentally friendly mobility options.
- Accessibility: Free parking and perfect train connections
- Modern working environment: Enjoy modern premises and ergonomic office equipment, as well as well-thought-out spaces such as Workout.Zone and Game.Zone.
Due to legal requirements, we are obliged to point out that the collective agreement minimum salary for this position starts at a gross annual salary at around € 35,000. We offer an overpayment (even significant ones) which is based on your individual qualifications and professional experience.
BECOME PART OF OUR TEAM IN A FUTURE-PROOF COMPANY AND HELP SAVE LIVES!
- Christina David
- HR Business Partner
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