CUSTOMER SERVICE MANAGER (m/f/d)
ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
With 360°-communication and control center solutions, we create safety in the field of public safety, industry and transport.
In the symbiosis of innovation, quality and state-of-the-art technology with sustainable benefits, we create highly available, innovative technical solutions for emergency call responding, resource management and alerting.
YOUR CONTRIBUTION
- You will be responsible for your own client portfolio, with the goal of continuously building business relationships.
- You will identify clients’ challenges and propose solutions.
- You will serve as the primary point of contact for client matters within the company and work closely with other departments.
- You will tailor services to meet client requirements and contractual agreements.
YOUR SKILLSET
- You have experience in direct customer contact - for example, in the hospitality industry, at a front desk, in tourism, customer service, or sales.
- You remain calm, confident, and solution-oriented even in stressful situations.
- You have a keen sense of customer needs and impress others with your strong communication skills and empathy.
- You handle complaints and escalations professionally and find pragmatic solutions.
- A business or technical education (e.g., HAK, HTL) is an advantage but not a requirement.
- Initial experience with digital tools or software is a plus.
- Very good written and spoken German skills.
YOUR PERSPECTIVE
- Meaningful work & innovation: Become part of a crisis-proof family company, support life-saving organizations and work with state-of-the-art technologies to make a joint contribution to the greater good.
- Community & diversity: Flat hierarchies, multicultural and dynamic teams as well as regular team activities and company events strengthen cohesion - we celebrate our successes together!
- Flexibility & work-life balance: Flextime and home office options allow you to achieve an optimal work-life balance.
- Further development: Learn and grow with the eurofunk Academy, Tech.Talks and individual mentoring.
- Health & sustainability: Fitness offers and lunch, as well as company health promotion. EcoVadis-certified sustainability, CO₂ compensation and environmentally friendly mobility options.
- Accessibility: Free parking and perfect train connections
- Modern working environment: Enjoy modern premises and ergonomic office equipment, as well as well-thought-out spaces such as Workout.Zone and Game.Zone.
Due to legal requirements, we are obliged to point out that the collective agreement minimum salary for this position starts at a gross annual salary at around € 37,000. We offer an overpayment (even significant ones) which is based on your individual qualifications and professional experience.
BECOME PART OF OUR TEAM IN A FUTURE-PROOF COMPANY AND HELP SAVE LIVES!
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